The Company

Who invented and designed these products?
The main designer is Brian Keaney however the company has taken products into production from several different Finnish designers. Some products have been developed with the designers as part of their studies.

Where is Tonfisk from?
Tonfisk is from Finland, the land of a 188,000 lakes, of Kimi Räikkönen, Nokia mobiles and biggest of all, Santa Claus. We ourselves are based in the capital Turku. If you aren't familiar with Finland you can get some indispensible facts from our "Finland facts" page.

Are these really Finnish products?
The products are truly Finnish and all the products are handmade in our own workshop in Turku.

On your packaging it says "SUOMI FINLAND". What does SUOMI mean?
Suomi means Finland in Finnish

In which countries do you sell your products?
You can find our products in almost 30 countries. All the shops, distributors and agents are listed in our Distributors section.

Is it possible to have these products in other colors
The colour of our collection is white and black at the moment.

If I want to collect this WARM series, will you produce it e.g. 20 years from now?
Tonfisk plans to become an established high class brand over the coming decades. However in the modern world nothing is any longer possible to guarantee for so long. However we give our pledge to try to serve any customers who may contact us many years in the future.

Is your packaging safe for transport?
We use durable packing material and reliable transport agents. All the products are packed well using 3pack system™. With this system, each piece is protected by 3 layers of packaging boxes and ensures a safe delivery anywhere in the world.

Are you environmentally friendly?
Yes. We use whenever possible recycled material in our packing. We are also careful to dispose of any harmful waste to registered waste collection centers.

What transport companies do you use?
We use trusted international cargo companies such as UPS, DPD or DHL depending on your location. It is of course not a problem to use a cargo company of your own choice. We guarantee safe transportation of the products to our customers anywhere in the world.

What are your terms of shipping?
Our terms for transport is EXW (ExWorks)

WebShop

Payment Methods
Finland - Aktia, Nordea, Samppopankki, Visa, Mastercard
Internationally: Visa, Mastercard

Shipping and Delivery Times
We use a number of trusted international companies and postal services for delivery. Depending on stock your order will be sent within a few days. Delivery then will take 1-6 days depending on where you are located.
Finland 1-2 days
Estonia, latvia, Lithuania 2-3 days
Sweden, Denmark, 3-4 days
Germany, Luxembourg, Holland, Belgium, Austria, 4-5 days
UK, Italy, Spain, Ireland, Portugal, France, Poland, Czech Republic, Hungary, Slovakia, Slovenia, 5-7 days
other European countries 7-9 days

Please note we deliver to countries in Europe (listed on ordering page) not in the EU. However in this case customs may have to be paid by the receiver. This is the responsibility of the those purchasing the product from our webpage. Our prices do not include VAT on purchases outside the EU.

Shipping Costs
Finland Option 1: Delivery to nearest post office: 6,80 eur
Finland Option 2: Delivery to home: 12,00 eur
EU delivery : 15,00 eur
Delivery to Non-EU countries: 25 eur

Value Added Tax (VAT)
Value Added Tax of 23% is included in all prices inside EU.

Return Policy
Tonfisk Design customers have a fourteen-day right to return or exchange a product according to Finnish consumer protection legislation.
The customer has a right to return an item if
a. The order has been cancelled by notifying Tonfisk Design within 14 days of delivery,
b. The item has not been used,
c. The item is in the condition that the customer received it in and all the parts of the product are included in the package,
d. The item has been repackaged into its original package or an equivalent.
The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of damages. We therefore recommend insuring all items.
You may contact our us to receive further information on returns.

Breakages
Your order is guaranteed to arrive in good condition. Please contact us immediately if your purchase arrives damaged or if any item is defective. We will offer either a replacement or refund. We reserve the right to request photos or the return of damaged pieces before refunding.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

Refunds
As per our above return policy and breakages.

Customer Service
Please contact +358 20 7571 330 or email info@tonfisk-design.fi

How to order

Buying products from our webstore is simple and easy.

Product browsing and searching
You can search products by browsing categories on left side of the page or using search box. You can see list of our current products by browsing the categories and clicking the links. When you have found something that you would like to buy you can add it to your shopping cart by clicking "Add to cart" -button below product price.

Shopping cart
Shopping cart is located above the top menu.
By pressing the Shopping cart "view" -button you can see what you have added to your cart. You can go anytime to checkout. On the shopping cart page you can see all your products that you have been chosen to buy. You can still modify your order. For example you can remove or add more products. You can remove product from the cart by clicking "Remove" -button on the right side of the product. When you are happy with your basket you can click "Order" -button.

Checkout
When you have moved to the order page and you are ready to buy please check your order details. You can see your order's products and other details at the checkout. Please verify your data and press "Order" -button.

Final order
When you are happy with your order and you have pressed "Confirm" -button our system will register your order. In few minutes you'll get an order notification to your e-mail. If the order has been succesfull you'll get an order confirmation right after we have handled your order. If you wish modify or cancel your details after that please contact our customer service.

Thank you page
When you finish your order and payment has been accepted you'll see "Thank you" -page. Order has been now sent to us. You can expect your products to arrive in a week. If you do not see the 'thank You' then the payment has not succeeded and your order will be ignored. If you wish however to proceed with the order then please contact our customer service or make a new order.

Products

Can I use a dishwasher?
You can wash our products in the dish washer. The only exception is the gold sugar bowl of NEWTON, which requires hand washing with a soft sponge to maintain the shine. All our products are tested and certified for safety and have a food safe and durable glaze.

You can also clean the wooden parts, with a wet cloth and afterwards you should dry the parts in room temperature with good circulation. The wooden parts are waterproof in normal use, i.e. the wood en parts are covered by a protecting layer of a natural wax containing no harmful preservatives.

Avoid leaving the wood parts in water and getting soaked. If this should happen, remove the handles from water and leave them to dry on a table for a day or two. The handles should return to their original shape.

The wooden parts: do they crack over time?
The wooden parts do not crack. You can squeeze them, there will be no fractures. However, do not use a hammer and test if they are crack-proof!

The wooden parts: which woods are they?
The dark wood is walnut, the light wood is oak.

The ceramic material used in our products is vitreous porcelain. This material is of high quality, hard and long-living. Products are fired to 1 250°C, which guarantees the long life of these

Can I get a replacement if the wood-parts break?
If the wooden part is broken, we will replace it. Also it is possible to buy further replacements later if they happen to get damaged.

How hot will the surface be if there is very hot tea in the pot? Can I hold the cup?
You can hold the cup and teapots. The wooden part does become warm but not hot. It will help to keep the contents warm also.

If the air temperature / humidity changes, can it affect the size of the cork?
If you use your teapots regularly, the cork will shape itself to suit the teapot. However, if you don't use your teapots for a long time, the cork may shrink
a bit. But when you use it again, it will return to its previous size

Will the cork last?
The corks are durable. We have used our corks for three years now without problems. Cork however is a natural material so we cannot give any guarantee
on the length of its life.

Where does the cork originate from?
All the corks come from Portugal.

How many cups does the teapots fill?
The small pot fills roughly 2-3 cups while the large teapot can fill roughly 6 cups.

Oma: Do the "pips" of the lemon stay in the squeezer?
As the spout is not at the base of the squeezer the larger pips do not flow out of the spout but settle at the bottom.

Newton: Will the sugar bowl fall when pouring the milk?
No. Newton has been designed to ensure that the
sugar bowl can not fall out during pouring.

What color white are your products?
The white is a ‘natural’ white. It matches very well with products from Arabia / Iittala.  Our ‘Black’ color is a very very dark brown, which gives it a good warm feeling.